Returns Policy

Nappy Palace endevours to ensure our customers are completely satisfied with their purchase. If you are not satisfied with your purchase, we will accept returns of unopened packages within 30 days in exchange for a credit note.

We will only accept returns of unopened packages. Please call our offices to arrange before sending items back. The customer is responsible for freight costs to return the package. 

If the return is due to an ordering mistake or if the customer has changed their mind, the customer will be responsible for arranging items to be returned to us as well as any other neccessary costs.

Items must be returned within 30 days from the date of the order to obtain a credit note in the form of a gift voucher. If applicable, replacement items will only be sent out once the original items have been received by us. Items must be returned unopened and in the original packaging.

Please send all returns to:

Nappy Palace

6 Dan Street,

Slacks Creek, QLD, 4127